Privacy Policy

PoleStark ("we", "our", or "us") is highly committed to protecting your privacy and ensuring your personal data is secure. This Privacy Policy details how your personal information is collected, used, and disclosed by PoleStark when you visit or make a purchase from our site. 1. Information We Collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed safely via Razorpay), email address, and phone number. 2. How We Use Your Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 3. Sharing Your Personal Information We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential (like Razorpay for payments, and our courier partners for shipping). 4. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 5. Security We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Contact Us If you have questions and/or require more information about our Privacy Policy, do not hesitate to contact us at support@polestark.com.